Frequently Asked
Questions
Everything you need to know about our platform.
Why can't I press the WINNER button?
Did you already fill in a value and conversion name? This is needed for the converted lead data to send to the platforms.
Can I also identify and send qualified leads to platforms?
Yes that is possible.
- Go to Settings > General and enable the Qualified lead settings.
- Create a conversion name in Google Ads (or another ads platform).
- Next to the LOSER and WINNER button, a star button will show up. When you click it, the lead will be marked as a qualified lead.
I accidentally hit the LOSER button. Lead is a Winner! What to do?
Please email support@octanist.com with the subject “Accidentally hit LOSER button” and include this message:
I accidentally hit the LOSER button on a lead which is a WINNER or still OPEN. This is the ID of the lead: [LEAD_ID]
(You can find the lead ID in the lead detail information box. Hit the three dots and the ID is in the lead information section)
We will send you feedback when we change the lead back to OPEN lead.
Can we as an agency have a demo account?
Yes, we offer a demo account for agencies. Please contact us at support@octanist.com to get a demo account.