Last updated: 13 November 2026.
1. About these terms
1.1 These terms apply to the Octanist Agency Partner Program (the "Program") between Octanist B.V., Turnhoutseweg 22, 5541 NX Reusel, the Netherlands ("Octanist") and the agency admitted to the Program (the "Partner").
1.2 The Program is for businesses only. The Partner acts in the course of its business.
1.3 Octanist's general terms and conditions also apply. Where they conflict with these terms on the Program, these terms prevail.
2. Admission and ending
2.1 Octanist decides at its sole discretion whether an agency is admitted, and may refuse an application without giving reasons.
2.2 Either party may end the Partner's participation at any time with immediate effect by email. Octanist may also end it immediately if the Partner breaches these terms, harms Octanist's reputation, or becomes insolvent.
2.3 When participation ends, for any reason:
- the Partner earns no kickback for the calendar quarter in which it ends, or any later period;
- statements Octanist already issued before the end date remain payable under article 6, if invoiced in time;
- the Partner must immediately stop using the badge, the "Certified Agency Partner" designation and other Octanist brand assets, and is removed from the partner directory;
- a free agency account under article 9 ends.
3. Changes to the Program
3.1 Octanist may change, suspend or end the Program, including the kickback rates, tiers, counting rules, perks and these terms, at any time.
3.2 Octanist announces changes by email to the Partner. Changes take effect from the start of the next calendar quarter, unless Octanist states a later date. Amounts already on an issued statement are not affected.
3.3 If the Partner does not accept a change, its only remedy is to end its participation under article 2.2.
4. Clients
4.1 Kickback is earned only on clients whose organization is linked to the Partner ("Linked Clients"): because an owner or admin of the client entered the Partner's code in the client's organization settings, or because Octanist linked it. A client is linked to at most one partner at a time and can unlink at any time; payments made after unlinking earn no kickback. The Partner may only enter its code in a client's organization with the client's consent.
4.2 Kickback is earned on payments the client makes after it was linked. Payments made before that never earn kickback.
4.3 Octanist may at any time, at its sole discretion and without giving reasons, exclude a client from the kickback. An excluded client earns no kickback and does not count towards the Partner's tier.
4.4 The Partner's own organizations, companies under common control, and accounts created for the purpose of earning kickback are not Linked Clients.
4.5 The Partner may not present itself as Octanist, make commitments on Octanist's behalf, or promise clients prices, features or terms other than those Octanist publishes.
5. Kickback
5.1 For each payment a Linked Client makes for its Octanist subscription, the kickback is the Partner's rate on the day of payment times the amount of that payment, excluding VAT and after discounts.
5.2 The rate depends on the number of counted clients on the day of payment. Each client counts by what it pays compared with the Professional plan for the same billing period: at current prices Professional counts as one client, Starter as 0.4 and Advanced as 1.34; clients on other prices count by their price. Only clients with an active, paid subscription count; trials, overdue payments and free accounts do not.
- Fewer than 2 counted clients: 0%
- 2 to under 5 counted clients: 10%
- 5 to under 10 counted clients: 20%
- 10 to under 20 counted clients: 30%
- 20 or more counted clients: 40%
5.3 The rate on a day applies to the payments of all Linked Clients on that day.
5.4 A payment for a period longer than a month, such as a yearly plan, earns kickback on the full amount when it is paid.
5.5 Excluded from the kickback: call tracking, other add-ons, one-off fees, VAT, and any revenue Octanist did not actually receive.
5.6 Refunds, credit notes and chargebacks reduce the kickback of the payment they relate to, at the rate of that payment, also when the client has unlinked since. Octanist sets these off against future statements. A negative balance carries forward and is not invoiced to the Partner, unless article 8 applies.
5.7 Octanist's records of clients, subscriptions and revenue are decisive for the calculation, unless the Partner proves they are wrong.
6. Statements, invoices and payment
6.1 In the first week of each calendar quarter, Octanist issues a statement with the fixed amount for the quarter before, and notifies the Partner once by email. Octanist sends no reminders.
6.2 The Partner must upload an invoice in the partner panel within 30 days after the statement email. The invoice must be addressed to Octanist B.V., be for exactly the stated amount, and add VAT where it applies: 21% Dutch VAT for Partners in the Netherlands, or "VAT reverse charged" with both VAT numbers for Partners elsewhere in the EU.
6.3 If no correct invoice is uploaded within that period, the right to that kickback lapses permanently.
6.4 If Octanist rejects an invoice, the Partner may upload a corrected invoice within the remaining period, or within 14 days after the rejection if that is later.
6.5 Octanist pays approved invoices within 30 days of approval.
6.6 Statements below zero are not issued. Amounts that change after a statement is issued are settled on a later statement.
7. Brand use and directory
7.1 While a partner, the Partner may use the Octanist name, logo and "Certified Agency Partner" badge to show its partnership, following Octanist's brand guidelines. All rights to these remain with Octanist.
7.2 Octanist may list the Partner, with its name, logo, description and website, in the public partner directory. Listing is at Octanist's discretion. The Partner grants Octanist a licence to use its name and logo for this purpose and in Program communications.
8. Misuse
8.1 Self-referral, fake or duplicate accounts, misleading clients, or any other attempt to earn kickback improperly voids all kickback related to it.
8.2 Octanist may reclaim kickback already paid in such a case, and set it off against amounts it owes the Partner.
9. Free agency account
9.1 Octanist may, at its discretion, give the Partner's own organization in Octanist a free Professional plan.
9.2 The account is for the Partner's own marketing only and may not be used for clients. Octanist may end it at any time, and ends it when participation ends.
10. Data and confidentiality
10.1 The partner panel shows the Partner, for each Linked Client, its plan, subscription status, account health and kickback. Unless the client turns team access off, the Partner's owners and admins are also admins of the client's Octanist organization. The Partner keeps all client information confidential, uses it only to serve that client, and is responsible for who in its team has the owner or admin role. Where the Partner processes the client's personal data, it does so under its own agreement with the client.
10.2 A client shares this information by entering the Partner's code, as stated next to the code field.
11. Liability
11.1 Octanist's total liability under the Program is limited to the kickback paid to the Partner in the twelve months before the event giving rise to the claim. Octanist is not liable for indirect or consequential loss, including lost profit.
11.2 This limitation does not apply to intent or deliberate recklessness of Octanist's management.
12. Other
12.1 The Partner and Octanist are independent parties. The Program creates no partnership, joint venture, agency or employment relationship, and no exclusivity.
12.2 The Partner may not transfer its rights under the Program without Octanist's written consent.
12.3 Dutch law applies. Disputes go to the competent court in the district of Oost-Brabant.